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Customer Help

Our happiness team is always here to assist.

Orders and Shipping​

How long does it take for me to receive my order?

We will ship ASPS after payment, usually shipped within 24 hours by Fedex/UPS/DHL, express shipping will arrive in 3-4 working days(USA, other maybe 3-7 working days), you will get notification after shipped.
Destination Time of Arrival
America/Canada 3-5 Working Days
Europe/Australia 3-7 Working Days
Africa/South America 5-7 Working Days
Note: We do not accept PO.Box, because this is only for slow packages. and also Please fill in the correct address and phone number, otherwise, the courier will not be able to send.

How do I create an account?

Please open My Account page to register your account, please register with an email address that can receive emails.

How do I change my shipping address?

If you want to change your shipping address, please contact our services team first, please send email to admin@itsuhair.com or contact us here

How I can payment my order?

We accept all major credit cards: Visa, MasterCard, Discover, American Express, PayPal and Shop Pay Installments.

How do I track the status of my order?

Please check your order email or visit Order Tracking page.

Will you keep my credit card information on file?

NO, we don’t save any credit card information

Do you charge sales tax?

Shipping charges do not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. We do not accept any returned packages because buyer is unwilling or fail to pay custom duties and taxes. Click HERE for details.

Will my items come in one package?

Most time all items will in one package and arrived same time.

Returns and Exchanges

What is your returns policy?

Click the following link for information on our Return policy.

I received the wrong item.

Please contact us first, we will check and send the right item again, also please return the wrong item, we will supply return label

Where should I mail my authorized return?

Please check the return label, most are return by USPS.

How do I receive customer support?

You can contact us by email: admin@itsuhair.com, SMS: +17862240284, or WhatsApp.

What do I do if I entered an incorrect shipping address?

If you want to change your shipping address, please contact our services team first, please send email to admin@itsuhair.com or contact us here

Can I change or cancel an order after I’ve submitted it?

If you would like to cancel or change an order, send us email admin@itsuhair.com immediately. We will do everything to accommodate your request. However, shipped items cannot be canceled or changed. Refused packages will be refunded for the merchandise ordered minus shipping and handling cost.

Can I pre-order an item that is sold out?

Yes, please contact us first, we will send you invoice.