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Get in touch with us
Address: Tianjilixiangcheng, Xujidadao, Weidu, Xuchang, Henan, China.
email:admin@itsuhair.com
Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
| Destination | Time of Arrival |
| America/Canada | 3-5 Working Days |
| Europe/Australia | 3-7 Working Days |
| Africa/South America | 5-7 Working Days |
How do I create an account?
Please open My Account page to register your account, please register with an email address that can receive emails.
How do I change my shipping address?
If you want to change your shipping address, please contact our services team first, please send email to admin@itsuhair.com or contact us here
How I can payment my order?
We accept all major credit cards: Visa, MasterCard, Discover, American Express, PayPal and Shop Pay Installments.
How do I track the status of my order?
Please check your order email or visit Order Tracking page.
Will you keep my credit card information on file?
NO, we don’t save any credit card information
Do you charge sales tax?
Shipping charges do not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. We do not accept any returned packages because buyer is unwilling or fail to pay custom duties and taxes. Click HERE for details.
Will my items come in one package?
Most time all items will in one package and arrived same time.
What is your returns policy?
Click the following link for information on our Return policy.
I received the wrong item.
Please contact us first, we will check and send the right item again, also please return the wrong item, we will supply return label
Where should I mail my authorized return?
Please check the return label, most are return by USPS.
How do I receive customer support?
You can contact us by email: admin@itsuhair.com, SMS: +17862240284, or WhatsApp.
What do I do if I entered an incorrect shipping address?
If you want to change your shipping address, please contact our services team first, please send email to admin@itsuhair.com or contact us here
Can I change or cancel an order after I’ve submitted it?
If you would like to cancel or change an order, send us email admin@itsuhair.com immediately. We will do everything to accommodate your request. However, shipped items cannot be canceled or changed. Refused packages will be refunded for the merchandise ordered minus shipping and handling cost.
Can I pre-order an item that is sold out?
Yes, please contact us first, we will send you invoice.